Stratton HouseGuarantee
Guarantees & How to Return an Item

Our Guarantee

You will be delighted with your purchase, or you may return it for a full refund. We believe happy customers will help our business grow.

In addition to our returns policy on all our products, there are extra guarantees for Home Science Adventures. Any missing or broken parts will be quickly replaced. We want you to have a good experience, so if you have any questions on anything in the lessons, please feel free to call or e-mail us.

How to Return an Item

You can always return a product purchased from Stratton House for a full refund of the product's price. If the return is because the item is defective or we sent the wrong item, then we will also refund all shipping charges. Simply request a return authorization by e-mail at, or by phone [see below] and we will give you instructions.

If only a piece of the product is defective, you have an additional option: Let us know and we will quickly ship you a replacement.

Our returns policy is "no questions asked", but if you wish to tell us the reason it may help us improve our product line or the way we present it.

Contact Information

Phone hours: Monday through Saturday
9 am - 5 pm Pacific Time
(that's Noon - 8 pm Eastern Time)
Stratton House
17837 -1st Ave. S. #186
Normandy Park, WA 98148
Phone: 800-694-7225
Seattle Area: 425-572-0947