Guarantees & How to Return an Item
You will be delighted with your purchase,
or you may return it for a full refund. We believe happy customers will
help our business grow.
In addition to our returns policy on all our products, there are extra
guarantees for Home Science Adventures. Any missing or broken parts will
be quickly replaced. We want you to have a good experience, so if you have
any questions on anything in the lessons, please feel free to call or e-mail
How to Return an Item
You can always return a product purchased
from Stratton House for a full refund of the product's price. If the return
is because the item is defective or we sent the wrong item, then we will
also refund all shipping charges. Simply request a return authorization
by e-mail at email@example.com,
or by phone [see below] and we will give you instructions.
If only a piece of the product is defective, you have an additional
option: Let us know and we will quickly ship you a replacement.
Our returns policy is "no questions asked", but if you wish
to tell us the reason it may help us improve our product line or the way
we present it.
Phone hours: Monday through Saturday
9 am - 5 pm Pacific Time (that's Noon - 8 pm
| Stratton House
17837 -1st Ave. S. #186
Seattle, WA 98148
| Phone: 800-694-7225|
Seattle Area: 425-572-0947